Web-Design-Warrington.co.uk, Warrington-Web-Design.co.uk, and Drum Internet UK are trading styles of Drum BSS Ltd.
A cost quotation and the Terms and Conditions for website design, hosting and associated services must be drawn up by Drum BSS Ltd and agreed to in writing by the Client prior to any work commencing on any project for the Client. If a client instructs Drum BSS Ltd to commence work before such a quotation or Terms and Conditions has been agreed the liability is with the Client so long as there has at least been an email acknowledgement from the Client that Drum BSS Ltd has been instructed to commence work for the Client.
The Client must subsequently ensure that they have agreed a written quotation for the costs, and that they understand the written Terms and Conditions that accompany a quotation before instructing Drum BSS Ltd to commence or continue with the work. If a Client fails to obtain a quotation or Terms and Conditions in advance of instructing Drum BSS Ltd to commence work the Client is still liable for work undertaken as a result of the Client instructing Drum BSS Ltd to commence work on a project so long as there has at least been an email acknowledgement from the Client that Drum BSS Ltd has been instructed to commence work for the Client.
The Client needs to be aware that costs can be incurred from third parties and the Client will be liable for those costs whether or not a project goes through to completion.
If, at the request of a Client, Drum BSS Ltd commences work on a project ahead of a cost quotation and the Terms and Conditions being agreed by the Client the Client becomes liable for costs involved in commencing that work, regardless of the fact that no written quotation or Terms and Conditions were agreed to.
An email instruction from, or email acknowledgement from, the Client will be sufficient to show that the Client agreed for work to commence, and that by giving that instruction or acknowledgement, the Client agreed to become liable for, and make payment for, invoices raised by Drum BSS Ltd in respect of work undertaken, and for any third-party costs incurred by Drum BSS Ltd.
Non-payment of monies owed to Drum BSS Ltd could result in suspension of the service and recourse to legal means.
We will do our utmost to provide the client with acceptable service that is within our control and cannot be held responsible for failure of services outside of our control. Abusive behaviour towards members of Drum BSS Ltd will not be tolerated and could result in suspension of services.